Tech Dot - Elevated error rate across multiple models – Incident details

Claude.ai experiencing degraded performance

Elevated error rate across multiple models

Resolved
Major outage
Started 13 days agoLasted about 2 hours

Affected

Collaboration Apps

Operational from 2:19 PM to 2:19 PM, Major outage from 2:19 PM to 3:28 PM, Partial outage from 3:28 PM to 4:05 PM, Operational from 4:05 PM to 4:44 PM

Claude.ai

Operational from 2:19 PM to 2:19 PM, Major outage from 2:19 PM to 3:28 PM, Partial outage from 3:28 PM to 4:05 PM, Operational from 4:05 PM to 4:44 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We have seen error rates broadly return to normal success levels across all models. We saw elevated error rates on requests to multiple models from 7:08am PT / 14:08 UTC through 8:33am PT / 15:33 UTC.

  • Update
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We are currently investigating this issue.